Support — Snaptapp

Need a human? Email support@snaptapp.us. We typically reply within two business days. Include your platform, app or browser version, and a screenshot if it helps show the issue.

More or Less

Where do I play?: In a browser at moreorless.snaptapp.us. The iOS and Android builds are in development; when they land they will be linked from the products page.
I think a fact is wrong.: Send the topic, the claim as it appeared, and the number shown to support@snaptapp.us. We review reported rounds and correct or remove anything that is inaccurate.
My topic was rejected.: Custom topics are checked before a round is generated. Topics may be declined if they are unsafe, target private individuals, or do not lead to a clear numeric answer. Try a broader topic with a measurable result.
The timer feels out of sync in a party room.: Party Room players use the same server-managed round timer. If you notice a timing problem, send us the room code, roughly when it happened, and how many players were connected.
No sound in the browser.: Most browsers require an interaction before allowing audio. Click, tap, or press a key once, then try again. If there is still no sound, check that the tab and system audio are not muted.
I lost my streak or my match history.: Progress is tied to the account and sign-in method you used. If you signed in another way, you may be looking at a separate profile. Email support@snaptapp.us from the address on the account and we can check.
Why am I seeing ads?: More or Less is free to play. The mobile versions use Google AdMob advertising to help cover operating costs; the web version does not show ads. See the privacy policy for details about advertising and data.

Your account and your data

Requesting a copy of your data

Email privacy@snaptapp.us from the address on your account with the subject Data access request. After we verify the request, we will provide a machine-readable copy of the personal data associated with your account. We respond within 30 days.

Deleting your account and data

Use our account deletion request form, or email privacy@snaptapp.us from the address on your account with the subject Delete my account. We will verify the request before deleting the account.

What happens next:

We verify that the request came from the account holder.
We delete the authentication record, profile, display name, statistics, streaks, match history, and uploaded avatar associated with the account.
We confirm when deletion is complete. Our target is 7 days, with a maximum processing time of 30 days.

Some information may remain after account deletion when it is no longer linked to an identifiable person, such as aggregate usage counts. We may also retain records when required by law, such as transaction records, for the required retention period.

Deleting the app is not the same as deleting your account. Removing the app stops use on that device, but it does not delete the account or server-side profile. Use the deletion process above if you want the account removed.

Reporting a security issue

Send vulnerability reports to security@snaptapp.us. We acknowledge reports within three business days and will provide updates as we investigate. Our disclosure policy is published at /.well-known/security.txt.

Please avoid automated scanning against production systems, accessing accounts that are not yours, or disrupting service while testing.

Something is down

If a product is unavailable, email support@snaptapp.us with what you are seeing and roughly when it started. We do not currently publish a public status page.